Returns & Refunds
Last updated 2 September 2026
Damaged or leaking bottles
If your order arrives damaged, leaking or with a broken seal, tell us within 48 hours of delivery with a photograph and your order number. We will send a replacement or refund you in full, whichever you prefer. You do not need to return the damaged bottle.
Opened bottles
Because this is an edible product, we cannot accept returns of opened bottles unless there is a genuine quality issue. If you believe there is one, contact us with the batch number printed on the label — we will check it against that batch's test records and take it seriously.
Cancellations
You can cancel any order free of charge until it has been packed. Once a parcel has been handed to the courier it can no longer be cancelled, but you may refuse delivery and we will refund you once the parcel returns to us.
How refunds are paid
Refunds go back to the original payment method and typically take five to seven working days to appear, depending on your bank. For Cash on Delivery orders we will ask for bank details to make the transfer.
